Kevin Turner: “make it habitual to take care of customers”

Of interest… Kevin Turner is featured in a CNET News article from Ina Fried…

What are some of the things on your road map for the year? What are your main priorities right now?

Turner: I’m working hard on making sure we’re winning customers, and that includes share, it includes Linux, it includes making sure that we’re bringing value to the marketplace for customers. I’m making sure that we just make it habitual to take care of customers, that we really step up our game, that I really rally the partners to help us step up our game because they represent us. The customers vote by what they buy. Being a trusted adviser is a more and more important thing in a decision-making process for an IT person. I want us to keep stepping up the customer satisfaction and the partner satisfaction that we’re driving.

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