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Your questions: “What are some recommended strategies for managing email with Outlook?”

This question came today from Kim, drowning under a mountain of email…



“I’m getting a lot of email at work and at home. Are there some strategies and features you recommend in Outlook for managing email?”


As noted, I like lifehacker and particularly enjoyed the post on Merlin Mann’s presentation on managing mail. This was a presentation to Google employees “on dealing with the daily onslaught of email, and the video’s now available to the rest of us.”



“Merlin’s full presentation (slides available here)… is based on his excellent Inbox Zero series at 43 Folders. His system inspired most of the empty inbox proclamations here on Lifehacker, so this is your chance to hear it from the horse’s mouth. Thanks to Merlin and everyone at Google for making this one available to the public.”



Yes, thanks. 😉


I also recommend these links on managing email:



Tags: Microsoft, Crabby, Office.

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Your questions: How do I run Windows XP compatible applications on Windows Vista?

I extracted this from a comment on a previous post, and a question I receieved this weekend from a neighbour:



“I upgraded to Vista, but found that some of my applications I used on Windows XP don’t work… How do I run Windows XP compatible applications on Windows Vista?”


With Windows Vista, there may be problems running some older versions of applications, but you can set the compatibility mode for many applications.


“If a program written for an earlier version of Windows doesn’t run correctly, use the Program Compatibility Wizard to change the compatibility settings for the program.” (See “Make older programs run in this version of Windows” on the Windows Help and How To site for more details.)


To Run the Program Compatibility Wizard…



  1. Open the Program Compatibility Wizard by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Programs, and then clicking Use an older program with this version of Windows.


  2. Follow the instructions in the wizard. 

Setting the Compatibility mode to Windows XP (for apps you ran successfully under that OS) runs the program using the settings from Windows XP. I’ve had good success with this with most of the applications I have on Vista at home, even with kid’s games running from CD (which seem to be some of the most challenging). 


As noted on the Program Compatibility Wizard page:







Do not use the Program Compatibility Wizard on older antivirus programs, disk utilities, or other system programs because it might cause data loss or create a security risk.


In these cases, visit your vendor’s site for more details on application compatibility with Windows Vista.


To change settings for a program manually, use the individual program’s Compatibility tab: find the application’s .exe and then right click on the icon. Next, select the Properties and click on the Compatibility tab.


There’s a helpful page on the How-To-Geek’s site on using Windows Vista Compatibility Mode – see the Geek’s site for more helpful tips, a great general tech help site.


Also see…


  • What is program compatibility?
  • Program Compatibility Assistant: frequently asked questions

  • Tags: Windows Vistacustomer support, Windows Vista tips 

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    Your questions: “What do you think about the Xbox 360 warranty extension?”

    OK, I’m officially on vacation (I’m lousy at that) but the weekend has been ripe with questions since the press coverage and Peter Moore’s letter on Xbox.com.



    “What do you think about the Xbox 360 warranty extension?”


    If you missed it… see the Wall Street Journal coverage or the coverage on PC Magazine. And if you have seen the three flashing red lights of death, you have no doubt called into customer service to get help with your Xbox 360.


    First off, IMHO, this is an example of how the Xbox group focuses on doing the right thing by customers. I have had it happen to one of our systems at home, and had a good experience to get the system exchanged (without noting my employer and pulling the “hey, I’m an employee” card). The announcement last Thursday to take a charge and extend the warranty period to three years (and to refund customers who previously paid for a related warranty repair) was a decision in the interest of the customer, IMHO. (All of this is IMHO, of course.)


    Here’s what has been announced, from Peter’s messages: we’re providing a specific warranty coverage extension to three years for any console that displays the three-red-light error message. If you get that, we’ll repair the console, free of charge, including shipping, for three years from the purchase date. And if you already paid Xbox to get your unit fixed outside of the warranty period, Xbox will retroactively reimburse you if you had that problem and had paid to fix your box. There’s a good interview with Xbox’s Peter Moore by N’Gai Croal from Newsweek in which Peter said…



    “Business is strong; we’re going to have a good E3, but to cut to the chase, there’s something we haven’t done so well, and that’s that the rate of repairs that have been coming in showing the three-flashing-red-lights error message has been, quite frankly, unacceptable to us. So we’ve decided to take some steps to take care of that.”


    That’s a pretty plain approach to the topic.


    To me, three years seems like a reasonable extension. I recall the only products I own with longer warranties are much ‘simpler’ products, such as the lifetime warranties on my computer memory and SD cards. My wife’s Dell laptop at home has a four year warranty but I paid for that extension, and the actuaries out there estimate that I’ll replace the computer with a new one before the warranty expires. Our cars have three and four year warranties. But I don’t know of another consumer electronic product with an out-of-the-box warranty longer than a year.


    We have a couple of original Xboxes at home — one that the kids use and truly hammer — still running strong (knock on wood). My expectation is that the Xbox 360 should last as long as these old units given we use them for so much more (DVD playback and Media Center Extenders) and probably longer. Our TVs and ReplayTV DVRs are still going strong long after their initial one year warranties, with some units on their sixth year of life. (Disclaimer: the DVRs all have new, larger hard disc drives.) 


    If you need help with an Xbox 360 hardware failure in the US, call 1-800-4MY-XBOX for customer support, or dial 425-635-7180. (See http://www.xbox.com/en-US/support/contact for more details.)


    More info:



    Tags: , customer support 


    http://tinyurl.com/3r9awg

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    Your questions: What are the best notebook PCs for under $1,000?

    A quick note between meetings, to answer Cathi’s question…

    “What are the best notebook PCs for under $1,000?”

    Leave it to PC Magazine to rank the top laptops under $1,000, ranging from the Acer Aspire 9300 to models from Dell, Gateway, HP and Lenovo.

    The top-ranked were the HP Pavilion dv2500t (#1) and Dell XPS M1210 (#2).

    Unfortunately, the HP Pavilion HDX9000 listed in the online article here exceeds the $1,000 ceiling by just a bit. 😉

    Added 062107: Check out this new MSN Shopping guide on “Good, Better and Best Laptops”

    “Lighter, slimmer and with more muscle than ever, the laptop has become an essential tool for students, frequent flyers, commuters and people who just like to save space. We’ll help you figure out which type best suits your needs.
    See all computers and software

    … with everything from the sub $500 Acer Aspire 3050-1733 to the mid-range (just under $900) Dell Inspiron E1505, and  around $1,000 Dell Inspiron E1705 and Toshiba Tecra M6-EZ6612… or the HP Pavilion dv9000t and Lenovo ThinkPad X60 for under $2K.

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    Your questions: What kind of a computer should I buy?

    A question that I received several times over the last week (now that “grads and dads” season is upon us)


    “What kind of a computer should I buy? We’re looking for a new computer for our home/son/daughter…”


    This weekend, I found a special article on buying a new computer in the Personal Technology section of the Seattle Times. I was going to forward a link to the online version of the story, but wasn’t able to find it on the Times’ site.

    But thanks to Brier Dudley, tech and business writer at the Seattle Times, I now have the link (having already recycled my paper). “glad you enjoyed the story. It looks like we forgot to include attribution, ouch. We took it from the wire, the original source is Mike Himowitz, Baltimore Sun.”

    Mike Himowitz is a columnist at the paper, and wrote the article “Sticker tells shopper key parts of a laptop” in which he covers “the specific components of a portable PC.”


    “Like automobiles, computers have “stickers” that tell you what’s inside. It will be posted on the retailer’s shelf, on a technical specifications screen if you’re shopping online, and usually on a real sticker attached to the computer itself. Here’s what to look for…”


    This is a follow on to his article “Laptop better for college students.”


    “This year, for the first time, I’m recommending laptop computers for most college students.

    “For $1,200 or less you can buy a portable with enough horsepower for everything but high-end gaming or professional video editing. And that price tag includes the most important component of every college student’s PC – an extended warranty.

    “A well-equipped laptop still costs $400 to $500 more than a desktop machine with similar capabilities. But the overall price of technology has declined to the point where the portability premium is barely a blip on the total bill for a four-year degree.”


    $1,200? I beg to differ. If you are a careful shopper, you can find some very good prices on the latest offerings, especially during key sale seasons like, well, now, and back to school in the fall.

    Himowitz suggests (excerpted) the following (with a few of my own suggestions):


    • The screen: “General-purpose laptops have screens in the 15.4-inch range, with an aspect ratio (width to height) of 4:3 – the same as a standard TV or desktop monitor. These are fine for most purposes… Wide-screen laptops, with a more rectangular, 16:9 aspect ratio, are gaining fans because they’re shaped more like theater or HDTV screens.”
    • Keyboard: “There’s a secret, industrywide competition to find the most awkward and illogical positions for these. So try to type on any laptop – or a model with the same keyboard – before you buy it.”
      My experience: I like Lenovo, Toshiba and Dell laptop keyboards but preferences vary.
    • Microprocessor: “Laptops generally use mobile versions of processors from Intel or Advanced Micro Devices (AMD). Look for a PC with a dual core processor.”
      My suggestion: buy the fastest Intel “Core 2 Duo” or dual core AMD Turion processors (“X2”) you can afford.
    • Memory: “Microsoft recommends 1 gigabyte of internal RAM for its Vista operating system, and Apple serves up 1 gig in its basic MacBook line. I recommend 2 gigabytes – particularly if your student likes to play games in those rare moments when he or she is not studying.”
      My suggestion: If you’re buying Vista Home Basic, 1GB may be fine unless the RAM does double duty powering your graphics (AKA “shared” memory). In that case, go for 2GB, often after market (meaning you install it yourself) if there’s a premium to pay for the model. If you’re not handy with a Philips head screwdriver and an anti-static band, then have the pros do it. (I found that several laptops come configured these days with 1 to 2GB).
    • Video: “The computer’s video adapter determines what appears on the screen. Even when they’re displaying moderate detail, games and high-end graphics programs can strain a PC’s video processor.”
      My suggestion: This is one of the areas that is difficult if not impossible to upgrade later (as you can upgrade memory and hard drives fairly easily), so buy the best you can afford. These days, that means a video graphics adapter from ATI or nVidia with at least 128MB of dedicated memory.
    • Multimedia: “A DVD/CD-RW, which records audio and data CDs and plays DVD movies, will do fine. But a drive that can also burn DVDs is a nice extra.”
      My suggestion: if you don’t have an external hard drive for backing up, consider a CD/DVD SuperMulti drive with Double Layer support that reads/writes DVD±R/RW, DVD-RAM, DVD±R Double Layer, and CD-R/RW. It’s a must if you burn videos for DVD playback.
    • Hard disk storage: “Laptop drives are generally smaller than desktop models, so get at least 80 gigabytes of storage.”
      My suggestion: 80GB is fine, as external drives are generally 25-30 cents a GB. But if you are into high resolution art, photos or video, bigger is better.
    • Ports: “The more USB ports your laptop has, the better.”
      My suggestion: if you work with digital video or consumer electronics, look for an IEEE-1394 (or DV) connector for hooking up to digital camcorders and some hard drives.
    • Wireless networking: “Many laptops come equipped with wireless network adapters… make sure it meets the industry’s 802.11g standard.”
      My suggestion: get a 802.11g or better, 802.11b/g wireless card: many hot spots are still 802.11b.
    • Pointing device: “Most laptops use touch pads to replace the mouse, although a few use trackballs or little buttons in the center of the keyboard.”
      My suggestion: I agree with Himowitz: Get a mouse. I love my Microsoft wireless notebook mouse, much more than my (too touchy) trackpad on one laptop. But I often find that I use both for many tasks. 

    A recent look online illustrates that there is something for everyone, at all price points:

    For under $500 at one of the big box office stores (after rebates ;), you can find a name-brand notebook with a 1.73GHz Dual-Core processor (T2080), half GB of memory, an 80GB drive and a double layer DVD Burner with Microsoft Windows Vista Home Basic. Plus you get 802.11b/g wireless, 100Base-T Ethernet, 56K baud modem, 4 USB 2.0 ports and an S-video out port… but the 128MB shared memory graphics card (spend an extra $50 on upgrading the memory). For many general computer applications (surfing the ‘net, writing term papers, listening to music and watching DVDs) this would fit the bill.

    For around $1,000, you can get a good desktop replacement notebook with a 17″ widescreen with a Core Duo Processor (T2350), 2 GB of memory, 120GB hard drive, DVD SuperMulti drive, 5-in-1 media card reader, wireless (802.11a/b/g/Draft-N), 4 USB 2.0 ports and 1 FireWire (IEEE 1394) port, an S-video out, built-in webcam and microphone and 256MB shared memory video card. All running on Windows Vista Home Premium. Ouch.


    If you are looking to Apple, there’s the MacBook (starting at around $1,100) with a 2.0GHz Intel Core 2 Duo, 1GB of memory, an 80GB hard drive and a Combo (CD/DVD) drive. Or there’s the more powerful MacBookPro, starting at around $2,000 with a 15 inch screen, 2.2GHz Intel Core 2 Duo, 2GB of memory, a 120GB hard drive, SuperDrive and dedicated graphics card with 128MB of memory.