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Crashes happen to the nicest people

As noted earlier this summer, my wife’s hard drive failed. 


And tonite I read that Guy Kawasaki’s MacBook’s hard disk was “quasi hosed.”  


When I worked at an Apple developer in the mid 80’s, Guy was one of those driving forces that made you believe in the platform. I nearly worked for Guy just after he left apple for 4D (“let’s see… database software or a/v entertainment production systems?”) and I still enjoy his books and stories.



“The $64,000 question is, “Why didn’t I have my MacBook completely and currently backed up?” During this weekend of aggravation, I read a book (at the suggestion of my buddy Bill Meade) called Why Smart People Do Dumb Things by Dr. Mortimer Feinberg and John J. Tarrant, and it answered this question.



“Why didn’t I, a seemingly smart person with a computer background with difficult-to-replace files, not back up my hard disk?




  • Hubris: I no longer feared the hard-disk gods.



  • Arrogance: I was “entitled” to a trouble-free hard disk. Even if it did fail, I have enough connections for some company to jump through hoops to recover it for me.



  • Narcissism: Hard disk failure cannot happen to me, Guy Kawasaki. Now let me get back to admiring myself.



  • Unconscious need to fail. This, honestly, doesn’t apply to me. 🙂 Although, perhaps I had a conscious need for my hard disk to fail so that I wouldn’t have to answer my backlog of 300 emails.”


As he notes in a follow up, the Tao of Backup should be a permalink in your favourites.


Now go back up your drive (if you haven’t set it up to do it automatically). If you don’t have a whole house surge suppressor and an uninterruptible power supply (UPS), get them. 


And keep a CD or DVD copy of important files just in case of an errant EMP.

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More on Windows Visa Upgrade Pricing

As I noted previously re: Windows Visa Upgrade Pricing, I received some spirited comments and mails. 


As I mentioned, I haven’t seen an announcement of UK or EU prices for Vista, but will post a link to them when I see them.


As for the pricing on Vista upgrades on the Windows Vista “Get Ready” site, I was glad to see that there is pricing is at parity with the XP upgrade pricing we see today: that covers our home laptops which stay in the home.


Windows Vista Home Premium includes the features of the current Media Center Edition (MCE), which is fine for our MCE PCs at home, as we don’t require the feature set of Ultimate. Home Premium also includes the the Aero UI and the DVD authoring, and features I won’t take advantage of on our desktop MCE PCs like the Tablet PC UX.


IMHO, a “Family Pack” offering for multiple PCs in a home is an interesting approach that Apple has taken with Mac OSX Tiger (which offers coverage for up to five Macs in a single home: one friend in the Valley with multiple Macs called this his “annual upgrade fee”). Just as I’m able to cover three PCs in our home with an annual OneCare protection and maintenance subscription for SRP$49.95 a year, it’s an interesting value proposition to cover multiple PCs in a home on a household annual license basis. (Note: I found OneCare on sale for $19.95 this past Labour Day weekend, after rebate.)


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Where are your files archived? Is “Live Drive” coming soon?

A few months ago I was lamenting and thinking of an easy-to-use, online storage in the cloud service: “Give me a file share in the cloud where I can regularly back up critical files (photos, email and contacts) off-site… and make the files (or at least the recoverable image) accessible over the Internet as well should the whole PC disappear.”


Now, there’s more talk, as reported by ZDNet news in Oz, about LiveDrive:



“Speaking at a blogger’s breakfast before the opening of Microsoft’s Tech Ed conference in Sydney on Tuesday, technical specialist John Hodgson said that the basic Live Drive was likely to include around 2 gigabytes of storage for free. Additional storage capacity will be available for purchase, he said, though pricing and final release dates haven’t been announced.”


For our use, 2 GB is just about enough to back up my current non media documents for each of our home PCs… but not our archive of photos, scans, audio and video. That’s OK, as with OneCare and our broadband connection, I imagine that I will be able to schedule an automated back-up directly to the cloud, selecting Live Drive as one of the available storage devices in the set-up.


Great if this could be one of several options, rather than the only “save to” option: that would let me still back up regularly to our home server as well as a redundant back-up to the cloud.


As for my solution with larger files (especially those I want to keep “forever”) is to make a couple of redundant archives. This includes…



  • regularly scheduled back-ups with OneCare to my shared, networked Buffalo hard drive, which includes a complete back up of all machines with all files,

  • important family files – photos and videos of the kids, art and music, and

  • a small portable drive as well as DVDs for long-term storage in our off-site storage in an inexpensive safe deposit box (so that’s what you use them for…).

I also rely on PhotoWorks (originally known as Seattle Film Works) which originally scanned and archived all of our developed film images. Now, as long as I place an order a couple of times a year (cards, prints of digital images), they maintain the archive on their system. That’s not hard to do as I find that for larger than 4×6″ prints (or lots of ’em), I regularly upload my favourite digital images for printing… and then those images are also archived for safe keeping. 


digg this


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Screen Scraping, Trojan Horses and passwords… oh, my

Once again, here’s today’s installment on some of the different ways Microsoft is working on improving your experience with your computer, with blog bits spent on OneCare, Windows Defender, spam, Windows Live Safety Center, and last on phishing.


Today it’s about screen scraping and Trojan horses, and how this can happen to you. 


Screen scraping attacks are becoming more common in scammer’s schemes to subvert sophisticated security systems. The Wikipedia defines screen scraping as “a technique in which a computer program extracts data from the display output of another program. The program doing the scraping is called a screen scraper.”


In plain terms, a screen scraper is a program that captures or records computer screen activity, such as key strokes, mouse clicks and movements across the screen. (In application and web development, screen scraping has a legitimate use to acquire and display information, a.k.a. presentation integration.) But there are surreptitious uses for this technique that are sometimes employed by hackers who ultimately want to gain control of your computer or your personal information.


In some cases a Trojan horse program lurks on your computer waiting for you to visit a web site (a bank, brokerage firm, retailer, epayment) and then captures your interactions with the site. This information can be sent to the bad guys controlling the Trojan horse, who can then use this information to access your accounts.


19th century etching of the Trojan Horse 


Trojan horses may enter your computer through the daily mail, attached as an innocent looking file, like “kids.exe” or some other benign name. And when file extensions are hidden, you may not know that a Trojan horse lurks in the attachment. (Here’s more information on how to view all hidden file types and file name extensions in Office, as well as a list of potentially blocked file extensions.)


Once you open or double-click on a bogus attachment, you may start a process that is hard to stop: the application may launch an application that infects your computer with a computer virus, change or add files to you computer or modify your settings to allow your computer to be used as an extension of the hacker to attack other sites or spread the infected attachment.


Now, back to screen scraping and ways to foil this trick.


When you consider that on average, most people can only remember between five and nine things of a particular kind (alphanumerical sequences, words, numbers), it’s tough to remember strong passwords. And if a screen scraper records your key strokes — and along with it, your passwords — this can be a problem. You have to change your passwords regularly (every few months or so) and be sure not to keep them in an easy-to-find place (you know, the text file on your computer named “passwords.txt”). For the most part, employing strong passwords that are changed regularly will help you foil most common security breaches.


But as attacks become more spohisticated by employing some of these methods, targeted companies (such as banks and brokerage houses) are bringing new technology online that combines the clicks and keyboard entries, user names and passwords with additional unique information. Some companies are taking steps to improve security without just adding the burdon of having to remember a laundry list of strong passwords. One such example from Bank of America:



Bank of America Corp. is deploying a program called SiteKey that uses technology from Passmark Security Inc. that requires customers to click on a preselected image in addition to entering their user name and password to log on to an account, said Betty Riess, a Bank of America spokesperson in San Francisco.


E*Trade is another firm that has implemented ways to step up their security. Through their deal with RSA Security, E*Trade makes available a SecurID key chain (RSA calls it an “authentication token”) to their retail customers to provide an additional layer of protection. I know several companies that use the SecurID system to allow employees to access their confidential and secure sites remotely, prividing an additional security layer with a random six-digit code that is generated by the SecurID token.


A few years ago, employees at Microsoft were issued smartcards to provide an additional layer of technology to access networks. Smartcards can be programmed to provide access to your personal accounts, mobile telephones, buildings and online systems.  


Then there’s the new InfoCard InfoCard technology that was shown at the RSA Conference should make it easier to provide an additional layer of security. As reported on CNET News…



Now, with Windows Vista, Gates feels he finally has the right weapons to supplant the password as a means of verifying who is who on computers and over the Internet.


The new operating system, due later this year, introduces a concept called InfoCards that gives users a better way to manage the plethora of Internet login names and passwords, as well as lets third parties help in the verification process. Vista will also make it easier to log on to PCs using something stronger than a password alone, such as a smart card.


On protecting aginast viruses: There are a number of things you can do to protect your computer against viruses (courtesy of the Security at Home page…): 



  1. Use an Internet firewall (Note: Windows XP with SP2 has a firewall already built-in and active).

  2. Visit Microsoft Update and turn on Automatic Updates.

  3. Subscribe to industry standard antivirus software and keep it current.

  4. Never open an e-mail attachment from someone you don’t know.

  5. Avoid opening an e-mail attachment from someone you know, unless you know exactly what the attachment is. The sender may be unaware that it contains a virus.

Additional resources:



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