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Seven Years and Seven Habits…

A lot can happen in seven years

Nice to receive a cake, as it were… I received several notes and a couple of IMs today congratulating me on my anniversary, as today is my 7-year anniversary at Microsoft, a little less than a third of my career.

So before my next discussion at 5pm, I leave you with Seven Dirty Habits of Highly Effluent People, courtesy of Mike Rowe of Dirty Jobs fame…

Obviously, I’m ripping off Stephen Covey, whose seven better-known habits got my attention not so much for their content, which I find suspicious, but for their surprisingly modest number, which I find manageable. Here then, are my “Seven Dirty Habits,” each gleaned from a worker I met on the show, and bolstered by true stories of personal enlightenment and lingering humiliation.

  1. Never follow your passion, but by all means bring it with you.
  2. Beware of teamwork.
  3. Vomit proudly and whenever necessary.
  4. Be careful, but don’t be fooled–safety is never first.
  5. Think about what you are doing–never how.
  6. Ignore advice such as “Work smart, not hard.” It’s dangerous–and moronic.
  7. Consider quitting.

One good turn deserves another, so here are seven manageable habits for maintaining focus on the customer experience and ultimately satisfaction…

  1. Know that customer service is really everyone’s job
  2. Make your customers feel like they are your top priority
  3. Understand the customer’s needs
  4. Jump through hoops for your customer
  5. Listen — and be willing to take a whack sometimes
  6. Learn from others (these are a few of the lessons from the Xbox Team)
  7. Most of all, Be Nice (one of Dalton’s Three Rules 😉

Have a good afternoon.

Tags: tips, satisfaction, customer experience, whack

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What I’ve read this week (through 011508)

Off to a quick lunch, but first a posting of some of the articles in my reading pile, courtesy of del.icio.us. Keep in mind that many of the descriptions are taken directly from the articles.

Macworld 2008 coverage (CNET News) – By CNET staff, 1/15/2008 — “Macworld 2008 is under way, and CNET’s fleet of editors is blogging the keynote, scouring the show floor, and digging up the best and most novel Apple announcements, gadgets, hardware, and software coming from Macworld 2008.”

More info on the Apple Storessaved by 25 other people

More info on Windows Vista Team Blog : Windows Vista Power Management

Live from Macworld 2008: Steve Jobs keynote – Engadgetsaved by 164 other people

Hardware hack: Silence Your Xbox 360 with a New Fan (lifehacker) – I’m not clear if such a mod will get you banned on Xbox Live, but here ExtremeTech walks through how to replace the stock fan unit on an this Xbox 360 (which they say “screams like a 747”) with a whisper quiet, $25 alternative. 

Related: Want to know how the Xbox 360 is assembled? Then see this slideshow on CNET News for a look at the insides of the new Xbox 360 Elite: this slide link includes a look at the fan location and mounting.

Mark my words, Sony may well regret its victory in the video disc war – Times Online – “Sony faces a paradox: the impending success of Blu-ray could be bad news for the company because it will distract it from the real task of developing digital download systems. Blu-ray might well turn out to be the worst thing that ever happened…

What’s Your Pick for the Best and Weirdest of C.E.S.? – Bits – Technology – New York Times Blog

HD DVDs Fall Like Dominoes – Bits – Technology – New York Times Blog – By Saul Hansell — Nothing has been announced, but Variety is reporting that the last two major studios backing HD DVD — NBC Universal and Paramount — are opening the door for a switch to Blu-ray.

DVD Movies With an iTunes Copy: Worth More? – Bits – Technology – New York Times Blog – More interestingly perhaps, the studios are hoping to create “premium” versions of DVDs that include a copy of the movie that can easily be put on an iPod (and presumably a laptop with iTunes or an Apple TV).

Melinda Gates goes public – Jan. 7, 2008 (Fortune) … about living with Bill, working with Warren Buffett, and giving away their billions. By Patricia Sellers, editor at large… saved by 13 other people

Screenshot Tour: Early Look at Office Live Workspace Beta – Office Live is, at the moment, only worth your time if you prefer to edit words, spreadsheets, and other documents in Microsoft’s Office products…. saved by 9 other people

Featured Windows Download: Automatically Remove Ads from Recorded TV with Lifextender – Free, open source Vista application and Media Center plugin Lifextender removes commercials from Windows Media Center-recorded TV shows, cutting the average 30 minute show down to around 22 minutes… saved by 35 other people

Microsoft enters the interactive TV market with DVR Anywhere – DMNews – “Microsoft Mediaroom Internet Protocol Television (IPTV) and multimedia platform. With DVR Anywhere, viewers can watch recorded programs from multiple TVs in the home while simultaneously recording other shows.

RIAA chief says ripping okay, Sony BMG lawyer “misspoke” during Jammie Thomas trial – Engadget – Posted Jan 4th 2008 6:59PM by Nilay Patel

Newegg.com – Seagate Barracuda 7200.11 ST31000340AS 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s Hard Drive – An additional HDD for your new HP Home Server EX470 or EX475

Conspicuous by its absence, Vista is a no-show at CES – Sharon Fisher and Scott M. Fulton, III — January 10, 2008 — One of the consumer electronics industry’s biggest brands has had an ever-diminishing presence at CES, and the trend continued this year. It’s Windows, which this year moved from the backseat…

Home Server Hacks: Upgrade the Memory in your HP EX470 or EX475 – HP claims that the RAM can not be upgraded, but that just isn’t so. The HP EX470/475 contains a single 512 MB stick of PC2 – 5300 667MHz memory.

The Gap In Google’s Defenses (Forbes.com) – Sramana Mitra 01.11.08 — “Google is powerful, with 64.5% of all U.S. searches (as of Oct. 27) and 79% of the click ad market. But is Google invincible? I’ve laid out Google’s strengths and weaknesses.”

FiOS tops satisfaction survey; worth moving for? (arstechnica) – In Consumer Reports, Verizon’s fiber optic FiOS service was rated best of breed, and the FiOS television service trumped all comers, including DirecTV, AT&T, Comcast, and Time Warner. By Nate Anderson, January 10, 2008

Analysis: Will streaming HD movies bypass Blu-ray? (betanews) – by Scott M. Fulton, III, January 10, 2008 — It may not be exactly possible for high-definition discs to pick up where their lofty goals of 2005 left off. Transmission technology has evolved very rapidly during that time…

New Year’s Resolutions for Web 2.0 (businessweek) – There will be lots to watch in 2008, as Web sites struggle to turn a profit. The fallout won’t be pretty, written by Sarah Lacy

Sony’s Blu-Ray Breakthrough businessweek – Jan 8, 2008 — Warner Bros.’ decision to back the format makes buying a PS3 less of a gamble for gamers—and promises licensing fees in the future by Kenji Hall

Oops, I Screwed Up My Negotiations (businessweek)  — January 10, 2008, — “Can I tell my boss of three months that I didn’t ask for enough money or the correct title when I agreed to take the job?” by Liz Ryan

Bringing Passion to Starbucks, Travelocity (businessweek) — Jan 9, 2008 — Two companies are trying to take employee engagement and customer service to new levels. Your small business can learn a lot from them, by Carmine Gallo

Five Mobile Trends for 2008 (businessweek)  Jan 9, 2008 – Among them: wireless carriers sharing networks and pushing data services, and the release of more multimedia devices like the iPhone, by Natasha Lomas

So You Want to Publish That Novel (businessweek) January 9, 2008 — Blurb lets you create any sort of book—even one with photos—for as little as $20, by Stephen H. Wildstrom

Kitchen Timesavers That Speed Up Dinner (lifehacker) – To help you plan, prep, and cook better food, I’ve put together some of my favorite food and kitchen hacks, from the nuts and bolts (like faster tomato de-seeding) to bigger organizational tips… saved by 301 other people

PCMag.com’s CES 2008 Photo Blog – News and Analysis by PC Magazine — PC Magazine’s slideshow of the sights and technology on display at the 2008 Consumer Electronics Show. by Kyle Monson, Lance Ulanoff, Cisco Cheng, Sascha Segan, Craig Ellison, Brian Heater, Dan Costa and Chloe Albanesius

The Bill Gates Exit Strategy BS – Columns by PC Magazine — The idea that Bill Gates is going to run that foundation of his full-time is a joke. by John C. Dvorak

Watch Full-Length TV Online with Fancast — Fancast goes “well beyond simple video streaming by integrating movies and other services into the site…” directing you ecommerce sites to buy a DVD, rentals or to buy tickets (if what you searched is still in theaters)… saved by 64 other people

Best Buy’s Anderson “Nervous” About US DTV Changeover : Dealerscope Today — A little over a year before analog television signals are turned off, the CEO of America’s largest CE retail chain admits that he is “very nervous” about the transition, especially the enormity of supplying customers with converter boxes.

Identity Theft Protection — By Internet Infrastructure Features Staff — A variety of services are available to consumers for identity protection and remediation, but the most effective solutions lie elsewhere. Even if you’re careful, you can still be a victim of identity theft.

Dell Unveils Curved Gaming Monitor — PCs — InformationWeek — The monitor has a resolution of 2,880 by 900 pixels, which is the equivalent of two 24-inch monitors. By Antone Gonsalves InformationWeek January 8, 2008 06:39 PM

Microsoft’s ‘Extender’ for Vista and HDTV reaches reality by Jacqueline Emigh, January 7, 2008 — Microsoft’s Extender for Windows Media Center isn’t altogether new. But the extender products announced at CES 2008 — from Samsung, HP, Linksys, and others — are a different kettle of fish due to their use of Vista…

Seat entertainment system crash on (Les’s space) “Yes, you read that right: I was on an airplane that crashed. Well, OK, the *whole* plane didn’t crash, just the Linux based seatback entertainment system. (But I had you going for an instant, didn’t I??)”

PC Magazine’s Show Coverage of CES 2008 – News, Reviews, Gadgets and more from International CES 2008

Canon’s Nine New SD Camcorders Smack Sony (PC Magazine) — Canon added to its camcorder line today with the announcement of 9 more SD offerings. Broken up into 3 categories, flash drives, and MiniDV, Canon has updated it own line of recorders and fired back at Sony’s 16 new offerings they announced yesterday.

Tags: misc, articles, what I read.

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What I’ve read this week (Christmas Eve)

Remember, there are still .6 shopping days ’til Christmas.

Need some conversation starters for your holiday get-togethers? Here are a couple of my favourite strange and funny news stories to help get you started, along with a reading list of things I’ve read. 

Start with MSN Search, Comcast odd news and Weird News.  Think of it as a small present to kick off your holidays.

Now, off to the reading list. Keep in mind that the descriptions come often are taken directly from the articles.

Happy Christmas Eve…

think denk: the blog of Jeremy Denk, concert pianist – Of all things, my six-year-old came across the blog of Jeremy Denk, a concert pianist in New York. Worth a read particularly for those interested in the everyday musings of a concert pianist.

Deirdre Imus: Missing the Mercury Threat: An appeal to New Jersey’s Governor – Politics on The Huffington Post — Deirdre Imus writes this week on her blog about the decision last week in New Jersey where members of the Public Health Council voted to mandate four new vaccines for children in 2008: two of the vaccines contain thimerosal (mercury).

Analysts wonder when Whitman will leave eBay – Verne Kopytoff, Chronicle Staff Writer, 12/22/07 — Early in her reign at eBay, Meg Whitman said she couldn’t imagine being in charge for more than 10 years – an anniversary that is coming in February.

Amazon.com: High-Definition 101 – High Def in a Nutshell: With up to six times the resolution and superior sound compared to traditional formats, high definition is the perfect way to watch your favorite movies, TV shows, and sports. In other words, you don’t watch HD–you live it.

Media Mechanics : Blinded by the Shine on Apple – “Companies are seeing the success of Apple and for fear of losing market share are going after them from many angles. Others can, and are, copying the design principles. In some cases blatantly ripping off the Apple look…

Max Builds a PC (Computer Science Teacher blog) – “My friend Max is building a PC from parts. Over at Channel 8 (First post in the series here) he’s looking for recommendations and suggestions about parts. Looks like a good conversation is taking place already but there is always room for more.

Steve Clayton: Geek In Disguise : Steve Jobs on Software + Services – “For a while now I’ve been banging on about Software + Services being an industry thing not a Microsoft thing and then something odd happened. I was at Web 2.0 and someone showed me the Bill Gates/Steve Jobs interview from All Things D on their iPod Touch…

Windows Live Photo & Video Blog : Photo Gallery is now on Microsoft Update – Friday, December 07, 2007 10:39 AM by pixblog — This is a special shout-out to our BETA program participants! At our last estimate, the Windows Live Photo Gallery BETA was installed by nearly 3 million users worldwide. Our BETA testers give us feedback…

Office Offline blog: A few notes about reader-submitted comics 

Windows SteadyState

BetaNews | ‘PlaysForSure’ logo being replaced with ‘Certified for Vista’ – ‘PlaysForSure’ logo being replaced with ‘Certified for Vista’ By Scott M. Fulton, III, BetaNews December 12, 2007, 6:24 PM Without much explanation, Microsoft’s PlaysForSure Web page, which had once been the meeting ground for its portable media technology…

BetaNews | Microsoft ends free software for monitoring giveaway – By Ed Oswald, BetaNews, 121207 — Microsoft pulled the free software offer from its Web site Tuesday, which made free copies of Vista and Office among other applications available in exchange for feedback.

BetaNews | Vista SP1 release candidate goes live – By Scott M. Fulton, III, BetaNews — This morning, BetaNews FileForum was alerted to the availability of the latest release candidate for Windows Vista Service Pack 1, just released from Microsoft.

BetaNews | Microsoft bug deletes files instead of sharing them – By Ed Oswald, BetaNews December 11, 2007, 2:03 PM The company’s FolderShare application is intended to allow customers to synchronize files across multiple machines, but a bug has ended up deleting them.

BetaNews | IDC: Fewer desktop PCs to be sold from now on – By Scott M. Fulton, III, BetaNews, 121107 — Emphasizing the declining role of the desktop PC form factor in worldwide sales, the analysts of IDC’s Quarterly PC Tracker now predict portable PCs will constitute 65% of US PC sales by 2011.

BetaNews | CNBC: Apple preps sub-notebook for Macworld – By Ed Oswald, BetaNews December 7, 2007, 1:29 PM With just a little over one month before the yearly meeting of the Mac faithful, the rumors of an Apple sub-notebook have started to appear.

A Long, Long Wait for a Wii (businessweek) – Nintendo says the shortage is costing it big time, but some analysts say it’s all part of the buzz machine by Cliff Edwards

BetaNews | MovieBeam to shut down on December 15 – By Nate Mook, BetaNews 120607 — One of the first online movie download services is calling it quits after failing to make its business model work despite over $100 million in funding.

Smooth Sailing for Software Stocks – S&P likes the Systems Software subindustry’s stock-price momentum and positive fundamental outlook. Among its top picks: Microsoft and Oracle, by Sam Stovall, From Standard & Poor’s Equity Research

For Managers, Ignorance Isn’t Bliss (businessweek) – December 9, 2007 — Not knowing one’s own faults and weaknesses—and being unaware that they even exist—is dangerous for top executives. Look no further than Zoe Cruz, by Rick Wartzman

Big Shoes to Fill at Adobe (businessweek) – Valley Girl December 10, 2007 — Chizen will be a tough act to follow. Can Narayen, with an ambitious plan to remake how we gain access to the Web, fit the bill? by Sarah Lacy

Billion Dollar Innovation (businessweek) – December 7, 2007 — A Finnish study profiled twelve U.S. companies to give insight on how successfully applied service innovation can bring in the big bucks, by Jeneanne Rae

Home Theaters: Less Is More (businessweek) – Home Theater December 7, 2007 — The minimalist look popularized by the Apple iPod is finding its way into your living room, by Cliff Edwards

Leadership Is About Doing, Not Saying (businessweek) – Marshall & Friends December 4, 2007 — Don’t waste your time on crafting motivational messages if you can’t back it up with action. Leaders must walk the walk as well as talk the talk, by Marshall Goldsmith

How to Write a Winning Business Plan – The founder of 18-employee Seahorse Power details the process behind the company’s award-winning business plan—and uses an annotated version of it to offer advice by Kerry Miller

Plasma vs LCD – which is best? | APC Magazine – There are many claims and counterclaims about the merits of each, so we decided to test out a selection of the latest plasma and LCD sets from companies such as Toshiba, Sony, Panasonic, Samsung, LG, Philips, Grundig and Pioneersaved by 14 other people … on dec 11

Dealing with Microsoft Haters (Microsoft Certified Professional)Microsoft may be the world’s best-known brand, but it’s not necessarily the best-loved. Here are ways to overcome deal-busting objections, by Anne Stuart, July 2006

Employee Communication: 3 Ways To Create Transformation In Organizations (Best Syndication) – 121007 — “There are two distinct ways to use employee communication; one is to inform employees about what is happening in an organization, the other is to engage employees in the process of change. In this article we are going to highlight 3 case studies…

Microsoft Leads Accessibility Effort (eweek) – By Darryl K. Taft, December 10, 2007 — Microsoft is heading a group of technology companies that will collaborate on creating IT products for the disabled, chartering an initiative called the Accessibility Interoperability Alliance…

Fixes for Windows standby and sleep problems | Workers’ Edge – a productivity blog from Dennis O’Reilly – CNET Blogs – Courtesy Lifehacker: “If you’re familiar with putting your PC in Standby or Hibernate mode (and hopefully you know the difference), you probably know that both are anything but a sure bet.

The Virtues of Virtualization (businessweek) – S&P says spending on virtualization software and services is likely to skyrocket by Kimberly Castro

Behind Chavez’s Defeat in Venezuela – Chavez had predicted that he would win the Dec. 2 vote by up to 20 percentage points and promised to step down if he lost. He also threatened to cut off oil to the U.S. if Washington interfered in the vote. He didn’t comment on either pledge…

Inviting the hackers inside | CNET News.com – By Ina Fried, 1/04/07 – Editors’ note: This is part two in a series examining how Microsoft’s security strategy has evolved over the past decade.

BetaNews | Microsoft: Firefox users in danger due to more frequent updates – By Scott M. Fulton, III, BetaNews November 30, 2007, 4:39 PM The author of a controversial white paper comparing Firefox’ security integrity with IE’s has released an update, which now makes an even more contentious claim than the original.

A way to avoid phone tree hell | Seattle Times Newspaper – A way to avoid phone tree hell By Craig Crossman, McClatchy-Tribune News Service.

Lawyers: Vista branding confused even Microsoft | CNET News.com – By Tom Espiner, 11/28/07 — Lawyers for plaintiffs in a case brought against Microsoft over Vista’s marketing have claimed that even the software giant’s marketing director was confused by the prelaunch campaign in the U.S.

Protecting Your Precious (Intellectual) Property (Redmond Channel Partner Online) – It’s almost impossible to be too cautious about safeguarding your company’s creative assets — and it’s never too early to start taking defensive steps. November 01, 2007

The customer and the CEO (indiatimes.com) – While many factors including brand equity, pricing, service and quality play an important role in maintaining a brand’s success in the marketplace , in an increasingly competitive scenario, customer service has become a distinguishing tool.

Costco boss bucks Wall Street by being generous to workers, customers – to retail marketing strategy management customerservice … on nov 30

HP expands PC market share lead over Dell in 3Q07, says iSuppli – Hewlett-Packard (HP) in the third quarter continued to expand its lead over rival Dell in the global PC market, shipping 13.1 million PCs, a 32.7% and 3.2 million unit increase from 9.9 million in the third quarter of 2006.

Taiwan market: Toshiba and Sony to launch new blue-laser drives (digitimes) – Jimmy Hsu, Taipei; Adam Hwang, DIGITIMES 11/30/07 — There will be a promotion competition between the HD DVD and Blu-ray Disc (BD) standards at the IT Month expo in Taipei, which will run from December 1-9…

Dell moves 40,000 Ubuntu PCs | The Register – By Ashlee Vance in Mountain View, 11/30/07 — Dell agreed to ship PCs and laptops with the Ubuntu operating system after more than 130,000 people promoted the notion on the company’s IdeaStorm web site.

BetaNews | Microsoft shows off Windows Mobile update, but not 7.0 – By Nate Mook, BetaNews, November 29, 2007, 3:58 PM — Two dozen invited attendees to Microsoft’s Mobius event in Amsterdam this week got a first peek at the next update to Windows Mobile. It’s not version 7, code-named “Photon,” but the reviews are positive…

Zune 2.0: Playing Tomorrow’s Tune? (businessweek) by Stephen H. Wildstrom, 11/28/07 — It won’t catch the iPod soon, but it may be a harbinger of the subscription era. One thing you can say for Microsoft (MSFT): It doesn’t give up without a fight.

Mike Walker’s Ramblings about Industry Architecture : How NOT To Use PowerPoint – “This is a bit off topic but I thought it was pretty funny. Since I do a my fair share of public speaking I thought I would share some comedic wisdom with you after this long holiday weekend.”

Microsoft gets better at carrying a Zune – International Herald Tribune – By David Pogue, Nov 29, 2007 — “Microsoft might finally be getting the hang of hardware. The company’s overall track record for designing gadgets is pretty awful. Remember the Smart Display? The Spot Watch? The Ultra-Mobile PC? The original Zune? Me neither.

The Day the Video Games Died (extremetech) – By Joel Durham Jr. , 11/29/07 — A reviewer’s view of Sony and Xbox replacement policies for impacted hardware. “So I’m down two consoles, one of which I had to replace by dropping $180 on a new one (and wait for the online stop to ship it to me).

RAID Class Terabyte Hard Drives Reviewed–Western Digital WD10EACS and Seagate Barracuda ES.2 (extremetech.com) – For this article, we’ve tested and reviewed a pair of enterprise RAID class terabyte hard drives, and also compared their performance with a few desktop terabyte drives.

Three-Way Music Software Comparison featuring Cakewalk, ACID Music, and MAGIX Music – By Joel Durham Jr. 11/28/2007 — “Who needs a band? If you can jot down a few lyrics, wield a mouse, and maybe bang some keys on a MIDI keyboard, you can create your very own music. The process can be as simple as dragging a few readymade loops onto a timeline.

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Happy holidays

Happy holidays to readers and those of you who stumbled upon my blog.


 


In this holiday season, I trust that you are able to the time with your friends and family: please remember that time is a precious thing. Never waste it.


http://blogs.msdn.com/mthree/archive/2007/09/30/time-is-fleeting-093007.aspx

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An unexpected letter from Santa Claus at the North Pole just arrived

Yes, children, there is a Santa Claus.

A couple of weeks ago, our youngest son wrote a brief letter to Santa Claus, outlining what he wanted most for Christmas. His list consists of a single toy, and he said that he wanted to send it to Santa’s workshop for consideration this holiday. 

So we gave him an envelope and he simply addressed it to Santa Claus care of the North Pole. On a lark, I looked up the zip code of such a place, and found that the North Pole in Alaska is 99705.  So, our son sealed up the letter, took a stamp and insisted that he mail it himself.

Visions of the dead letter office at the US Post Office from Miracle on 34th Street (can you believe that movie was made sixty years ago?), we watched as he excitedly sent the letter on its way courtesy of a big blue metal mail box.

And he waited.

Then, yesterday, our son received a letter from Santa’s Workshop at the North Pole. In Alaska.

Letters From Santa at the North Pole - Santa's Mailbag

We didn’t pay Santa any extra incentive to have one of his elves send a letter back to out little boy. Turns out that this service has been going on almost as long as the venerable movie of 1947: the elves have been at this in Alaska since 1953. Who knew?

This was an example of great unexpected customer service. Our expectations was that we would not see a letter from Santa until he leaves his expected annual reply on Christmas Eve for our boys, after devouring Christmas cookies and mile left by our children for him next to the tree. It’s like the bonus snail mail that kids receive from Disney’s Toontown every month or so: for the kids, completely unexpected and a bonus to their on-line gaming fun, filled with posters, cards and newsletters.

You can read the complete history of the service here

Santa’s Mailbag started in 1954, when the city of North Pole, Alaska, incorporated and the United States Postal Service began using the North Pole, Alaska postal cancellation. The idea for Santa’s Mailbag was formulated by six Air Traffic Controllers working at Eielson AFB, Alaska. The plan was to mail letters from Santa to the Children of men and women in the armed forces stationed overseas. Before Santa mailed out the first letter both military and civilian children were on Santa’s list.

During Christmas 1954, Santa’s Mailbag answered about 160 letters from children sent to Santa. Over the years, the number of letters received by Santa and his crew of elves has steadily grown.

The North Pole responds to tens of thousands of letters that they receive each year.  And it turns out that there are different ways to get your own answer from the North Pole, and it’s not too late (as of today, Dec 15).  Check out the way to get letters from the workshop here, either a postmarked letters sent via U.S. Mail (which is neatly hand addressed and personalized… incredible), letters you can print out on Santa’s stationary (Santa and his elves provide a dozen different letters available for download), or even pre-order letters for next Christmas.

To send an email letter to Santa, do so today by going to http://www.santasmailbag.org/writetosanta/.

Santa reports on the site that this year he expects to see as many as 150,000 letters, better than the alternative of all that mail sitting dead lettered in a New York postal warehouse waiting for a ruling on the validity of Santa’s identity. Santa encourages parents to order a letter at http://www.santasmailbag.org, and donations per letter are requested. The site says that “these funds, along with contributions from those who support our effort, go help thousands of children receive a letter from Santa.”

Sounds like a good investment. 

Have a good weekend.