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News: Dell closes all of their retail stores

The news is buzzing with Dell’s announcement to close their retail kiosks

“As Dell’s Global Consumer business continues to evolve, the company today announced that it will close its 140 kiosks in the United States.
“The Dell Direct Store model, which began in 2002, enabled customers to touch and feel Dell products before purchasing systems direct from the company. In the past six months the company has adopted a retail strategy that enables Dell to connect with customers it has not necessarily reached in the past. Dell is applying the advantages of its direct business model into retail where customers can purchase laptop and desktop computers in more than 10,000 retail outlets worldwide.”

If you are a follower of the Dell IdeaStorm site, this is old news… 

“Dell should open a retail store very similar to the Apple store. I know that they have small kiosks inside malls that they try to sell Plasma TV’s and a couple laptops next to a guy selling knock off sunglasses and verizon cell phone sales sharks! Very unprofessional. Open a classy Dell Store and offer Tech support right in the store just like the Genius Bar in the Apple Store.”

It’s not clear if Dell will also close their full-size stores, where you can try-before-you-buy systems rather than buy them directly.  And I think this shouldn’t impact the relationship Dell has with major big box stores (Best Buy, Wal-Mart) that already carry Dell systems.

Kiosk DisplayOf course, Canadians can still enjoy shipping at their Dell Direct Kiosks, as it appears that the kiosks will remain a staple at Canadian malls, as well as other areas where they don’t yet have established brick-and-mortar retailer partners.  So, my friends north of the 49th parallel now have these kiosks exclusively in addition to Smarties, Tim Horton’s, and the world’s largest hockey store

As Dell says, at these 14 Canuck kiosks “you can talk to a Dell expert face-to-face to find the perfect Dell PC for you.” 

Have you visited one of these kiosks?  If so, what was your experience?

Tags: computers, retail, Dell.

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Of interest: Windows Vista isn’t just blue, it now comes in (red)

You may be used to seeing the Windows Vista user experience in a shade of blue. (Well, it looks blue.)

Now it comes in red.

image

Nick on the Windows Vista blog has a post on an announcement with Dell and (RED), to be made this at Davos. 

You can see for yourself on the Microsoft Windows Vista site and read more…

“Windows and Dell have joined (RED) to help eliminate AIDS in Africa. When you buy a Dell (PRODUCT) RED PC with Windows Vista Ultimate (PRODUCT) RED, Windows and Dell will jointly contribute $50 to $80, depending on the product, to The Global Fund to fight AIDS in Africa.

“Co-founded by U2’s Bono and Bobby Shriver, Chairman of DATA (Debt, AIDS, Trade Africa), (RED) is an innovative and sustainable way businesses and consumers can work together to change the world.  It is a business model, not a charity. Working with (RED), companies create special versions of their products with the (PRODUCT) RED brand. When consumers choose to buy (PRODUCT) RED, a portion of the profits goes directly to The Global Fund to help eliminate AIDS in Africa.”

Of interest: info on the Windows Vista blog about the new packaging for Windows Vista and Office 2007.

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The transition to digital TV will be promoted (and televised) in the States

Turns out I’m not the only one concerned about the digital TV transition in the States.


Ina notes that Best Buy’s CEO, Brad Anderson, said that the digital TV transition “posed the biggest threat to his industry, warning of the dangers if consumers find themselves having TVs that don’t work once the broadcasters end their analog signals in February of 2009.”


“We’re very nervous about the potential risk,” Anderson said. “I think the industry will be damaged if we as an industry don’t handle this well.”


(You can read Anderson’s comments from the CE exec panel discussion that Ina documented from the Consumer Electronics Show in Vegas this week.)

Where was the industry when the change to daylight saving time in the States was a year away?  Generally, people and the industry were unaware of the change.  Advertising and promotion by the government or any agency (including the venerable DOE, where the change originated before being signed into law) was quiet.  And many companies impacted by the change had little more than a support web page dedicated to the change until late in 2006.

Not so for digital TV.  There are TV commercials in prime time, news articles in many periodicals and columns, and even snazzy, industry supported websites to warn of the change.

So, why is Best Buy’s CEO worried? 

IMHO, it would seem that retailers would like to see this transition be promoted (and ultimately occur) to help spur on new TV sales in a time of a possible recession.  Same for the broadband suppliers, to move even a greater number of consumers to their digital services.

I guess that people will be less forgiving if their TV signal turns to snow come next February, rather than being an hour early for Sunday brunch (as was the case last March.  In this case, the government has funded and created the https://www.dtv2009.gov/ website, and the industry (through the NAB) has gotten together to create the dtvanswers.com website.


By law, television stations nationwide must switch from the old method of transmitting TV signals known as analog to digital television (DTV) on February 17, 2009. DTV is an innovative new type of broadcasting technology that delivers movie-quality pictures and sound, more channels, and even high definition television (HDTV) to consumers with HD television sets.

While the benefits of DTV are remarkable, millions of households risk losing television reception unless they take the easy steps to receive a digital signal. We’re here to assist you throughout the entire transition process.


Given that a majority of Americans today receive television via cable and satellite connections (70% are connected to cable), I wonder how many people will be really be impacted by this change over? If you’re like me and you subscribe to basic analogue cable, chances are that you will be unaffected by the change (save for that TV in the garage you use to keep you company whilst working in the shop): the cable company will continue (for at least the near future,but beyond the 2009 change) to keep the analogue lines rather than swap out all of the analogue boxes in the field. 

For us at home, I prefer having both available as we do now: we have the convenience of analogue cable on every outlet in our home (which makes it easy for our cable-ready TVs, DVRs and Media Center PCs).  And for the TVs we have with on-board digital tuners, we’re able to pull down the digital and high definition TV signals today.


So, again: if you get your television via cable, satellite or IPTV, chances are you will be unaffected.  But if you’re pulling the evening news and Law & Order over analogue via rabbit ears, the US Government will provide up to two $40 coupons per household “to help defray the cost of certified TV converter boxes.” 


You’ll need a converter (expected to cost between $50 and $70) to decode the new digital television broadcasts after February 17, 2009. Coupons are free, but supply is limited.


You can apply for your converter box coupons via:



  • Phone: 1-888-DTV-2009 (1-888-388-2009)
  • TTY: 1-877-530-2634
  • Online Form: www.DTV2009.gov 
  • Mail: PO Box 2000, Portland, OR 97208
  • Fax: 1-877-DTV-4ME2 (1-877-388-4632)

More links (courtesy of dtv2009.gov)

Learn how to prepare for DTV

www.dtvanswers.com – DTV Answers offers more information about television’s switch to digital, including resources to help choose an antenna, converter box details, videos, and more.

www.ceretailers.org – Visit the Consumer Electronics Retailers Coalition and download a special “Consumer Guide” on the DTV Transition.

www.dtv.gov – DTV related consumer resources, outreach tools, publications, news, and more can be found here.

www.dtvtransition.org – Take an online quiz to find out if you are ready for the DTV Transition or access an extensive list of online DTV resources.

www.digitaltips.org – A valuable resource provided by the Consumer Electronics Association, has a handy “Quick Start Guide” to install a TV Converter Box and other useful tools.

www.getreadyfordigitaltv.com – Useful information and television spots brought to you by the National Cable & Telecommunications Association.


Tags: TV, CES 2008, CES, television, DTV.

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News: Jeff Raikes announces his retirement

In case you’ve been off mail for the last half hour, Reuters just reported that Jeff Raikes, the leader of the business division (including Office, Sharepoint, Exchange software) “and one of [Microsoft’s] longest-serving executives” will retire from the company in September. 


Also see this article in Forbes, Microsoft Announces Retirement and Transition Plan…



“The company also announced that Stephen Elop, formerly chief operating officer (COO) at Juniper Networks Inc., has been hired as president of the Microsoft Business Division. Elop will start at Microsoft at the end of January and assume responsibility for the Information Worker, Microsoft Business Solutions and Unified Communications businesses — all previously led by Raikes.


Bob Muglia, senior vice president of the Server and Tools Business, will move to report directly to Microsoft CEO Steve Ballmer and continue managing the Server and Tools Business. Between now and his retirement, Raikes will continue to serve as a member of the company’s senior leadership team responsible for developing and guiding Microsoft’s core business strategy.”


Seems like Ina answered her own question about what she noted in her post on Sunday (beyond the Fast announcement, that is ;).


More news clips on the move are available here



  • Microsoft business division head Jeff Raikes to retire; Stephen Elop named as replacement… (AP)


  • Microsoft Says Raikes to Step Down… (Bloomberg)
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    CES 2008: Getting around Las Vegas on the Media Center Express

    For those of you going to CES, Nick reports on the Windows Vista blog today that there will be one more way (aside from ) to cruise around Viva Las Vegas… the new the Windows Vista Media Center Express:

    “This year at CES we’re partnering with PodTech to provide ground transportation specifically for bloggers attending CES via the Windows Vista Media Center Express.  This is an executive-class coach with a distinctive, custom exterior design, so you’ll know it when you see it. 

    “We dreamed up the Media Center Express as a way to help bloggers get between the CES BlogHaus at the Bellagio Hotel & Casino and CES 2008 at the Las Vegas Conference Center, while also providing them an entertaining, hands-on experience with cool technology — and of course refreshments — en route.  (If you’ve ever been to CES, then you know how difficult it can be to negotiate the Las Vegas streets while competing with the 150K other people in attendance.) 

    “We’ve equipped the bus with PCs and hardware showcasing some of the best aspects of Windows Vista, namely, Windows Media Center and Certified for Windows Vista devices.” 

    If you’re going to CES, register for the BlogHaus at the Bellagio so you can take advantage of the Media Center Express.  The Bellagio BlogHaus will be open on Sunday, January 6, from 4pm to 2am, and then each day of the show from 7am to 2am (Thursday from 7am to 12noon).

    Tags: Microsoft, podtech, CES 2008, CES, BlogHaus.