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Tag: whack

Seth Godin and the impact of compromising

September 1, 2006 M3 Sweatt 1 Comment

As you enjoy your long weekend in the States, something to think about in this post from seth godin today… “Once…

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Filed under: customer satisfaction, whack

How to complain (and get results)

August 5, 2006 M3 Sweatt 2 Comments

Thanks to the associate who sent the link this morning to the article in today’s Seattle Times, “Firing of an…

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Filed under: articles, customer feedback, customer service, customer support, Microsoft, whack, Your Questions

How much does spam weigh? (And what to do about it)

March 13, 2006 M3 Sweatt 8 Comments

Often when meet and talk with our customers and partners, I hear some of the same concerns that impact their…

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Filed under: advice, articles, How to, misc, of interest, Privacy, whack

Jump through hoops for your customer

January 9, 2006 M3 Sweatt 3 Comments

I read a blog entry on the http://retailstore.blogspot.com/ this weekend titled “Customer Service, Dell, Yahoo, Flames and Blogs”. It details a…

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Filed under: customer satisfaction, customer service, whack

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