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Tag: customer satisfaction

Consumers and Enterprise: every customer is a consumer

January 25, 2013 M3 Sweatt

The other day I read something that made me think: “Microsoft earnings report show the future of the company: Enterprises…

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Filed under: customer satisfaction, Microsoft, of interest

Six months and Google finally acknowledges I’m me: the troubles with “real” identities

February 1, 2012 M3 Sweatt 7 Comments

(Written late last night, this addresses the long saga I’ve had with Google in confirming my name on their services.)…

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Filed under: customer satisfaction, customer service, of interest, social networking

Your questions: What the heck are you doing at Microsoft and what is CPE?

January 26, 2011 M3 Sweatt 1 Comment

I was asked today: "just what are you doing at Microsoft these days? And what is this CPE thing I…

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Filed under: CPE, customer satisfaction, Microsoft culture, of interest, Your Questions

The Little BIG Things: 163 ways to pursue excellence by Tom Peters

August 4, 2010 M3 Sweatt

I count myself among the many Tom Peters fans out in the business world, and just started his new book “The…

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Filed under: advice, books, customer feedback, customer satisfaction

What’s on your TV: cable, satellite or OTA + the Web?

August 1, 2010 M3 Sweatt

Someone asked today on a local mailing list for suggestion on local television options: Dish, DirecTV or Comcast (our local…

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Filed under: customer feedback, customer satisfaction, customer service, Media Center, TV

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